Cancellation & Refund Policy

Customers may cancel a booking before it has been accepted and confirmed by CABGLEAM and receive a full refund.

Once a booking has been accepted and confirmed, the following cancellation charges may apply:

• More than 24 hours before the appointment: Up to 25% of the booking value.
• Between 3 and 24 hours before the appointment: Up to 35% of the booking value.
• 3 hours or less before the appointment: Up to 50% of the booking value.

Cancellation charges are intended to compensate CABGLEAM for reserved appointment slots, preparation, staffing and losses arising from cancellations. Charges will be limited to the reasonable losses incurred and will take account of costs saved or replacement bookings.

Customers must ensure their vehicle is present and accessible at the confirmed booking location.

If our team arrives and the customer or vehicle is unavailable, we will allow a 15-minute waiting period. If the appointment cannot proceed, CABGLEAM may cancel the booking and charge up to 50% of the booking value to cover wasted travel and appointment time, subject to the losses incurred.

If a customer cancels after our team has departed for the appointment, a cancellation charge may apply to cover reasonable travel expenses and lost appointment time. This will not be charged in addition to another cancellation fee covering the same losses.

If CABGLEAM is unable to fulfil a confirmed booking, customers will be offered an alternative appointment or a full refund for services not provided. No cancellation fee will be charged where CABGLEAM is responsible for the cancellation.

Customers are encouraged to request changes to their bookings at least 24 hours in advance. All rescheduling requests are subject to availability. Late rescheduling requests may be treated as cancellations where the original appointment slot cannot be recovered.

By confirming a booking, customers acknowledge and agree to CABGLEAM's Cancellation & Refund Policy, subject to their applicable cancellation rights. Where a valid cancellation charge is due, CABGLEAM may:

• Deduct the charge from an existing payment.
• Send a secure payment request.
• Issue an invoice for the outstanding amount.
• Pursue recovery of unpaid charges through appropriate channels.

Any card payment will be collected only where the customer has provided the necessary payment authorisation.

Approved refunds will be returned to the customer's original payment method. Refunds will normally be processed within 3–5 working days, although bank processing times may vary. Any applicable statutory refund deadlines will be observed.

This policy does not affect customers' statutory cancellation rights.